Question 1

What services do you offer?

Accepted Answer

We are a CQC-registered private clinic offering same-day GP appointments, specialist menopause, testosterone and endocrinology clinics, men’s, women’s and children’s health, health assessments, blood tests, vaccinations and travel health, minor surgery, mental health and ADHD support, allergy testing, occupational health, physiotherapy and more. Browse the full list at wellclinics.co.uk/services.

Question 2

Who will I see?

Accepted Answer

Our team includes GMC-registered GPs, a consultant endocrinologist, specialist menopause and men’s health clinicians, and our Physiotherapy Lead Amie Button, who qualified from the University of Birmingham in 2009 and brings over 16 years of private practice experience. Meet the team at wellclinics.co.uk/team.

Question 3

Where are you located?

Accepted Answer

AtWell is at 164 Station Road, Balsall Common, CV7 7FD. We have free parking directly outside the clinic. We serve patients from across Solihull, Knowle, Dorridge, Kenilworth, Coventry, and the wider West Midlands, and offer video and telephone GP consultations nationwide.

Question 4

What are your opening hours?

Accepted Answer

Monday to Friday 8am–6pm. Online booking is available 24 hours a day.

Question 5

Are you CQC registered?

Accepted Answer

Yes. AtWell is registered with the Care Quality Commission and all our GP and medical services are live and accepting new patients.

Question 6

How do I book an appointment?

Accepted Answer

GP consultations (in person, video or telephone), specialist clinics, medicals and health assessments can be booked online in minutes via the Book an Appointment button. Blood tests, aesthetics and follow-up appointments are arranged by calling 01676 545111 or emailing hello@wellclinics.co.uk, as a clinician tailors these to you first. We aim to respond to all enquiries within 2 hours during opening hours.

Question 7

Do I need a referral?

Accepted Answer

No. You can book any of our services directly without an NHS GP referral, including specialist clinics and physiotherapy.

Question 8

Can I be seen the same day?

Accepted Answer

Usually, yes. We hold same-day GP slots every weekday, and you can see live availability when booking online.

Question 9

Do you offer video or telephone appointments?

Accepted Answer

Yes. 20-minute GP video and telephone consultations are available to book online, and our menopause, testosterone and endocrinology clinics offer remote initial consultations.

Question 10

What is your cancellation policy?

Accepted Answer

We understand that plans change, so we just ask for at least 24 hours’ notice if you need to cancel or reschedule. This helps us offer the slot to another patient who needs it. With more than 24 hours’ notice you’ll receive a 100% refund of any fee paid; with less than 24 hours’ notice, or if you don’t attend without letting us know, the full fee is charged. Genuine emergencies and bereavements are always considered at the discretion of our practice manager. If you’re running late, please call us on 01676 545111 — we’ll always try to accommodate you.

Question 11

How long are physiotherapy appointments?

Accepted Answer

Initial assessments are typically 45-60 minutes. Follow-up sessions are 30 minutes.

Question 12

What happens to my personal data when I book by phone?

Accepted Answer

When you book by telephone, our team will verbally confirm your consent to store and process your personal data in accordance with our Privacy Policy. This consent is recorded in your patient record. For more information about how we handle your data, please see our Privacy Policy at wellclinics.co.uk/privacy.

Question 13

How much do appointments cost?

Accepted Answer

Standard 30-minute GP consultations are from £110, extended 60-minute GP appointments and specialist clinics from £150, physiotherapy from £85, blood tests from £55 and health assessments from £245 to £725. Every service page lists its fees in full.

Question 14

Do you accept private health insurance?

Accepted Answer

Yes. We are recognised by Bupa, AXA, Aviva, Vitality, Healix, WPA, Cigna, Nuffield Health, Simplyhealth and Allianz. Check that your policy covers the service you need and bring your authorisation number to your appointment.

Question 15

What payment methods do you accept?

Accepted Answer

We accept all major debit and credit cards, as well as bank transfer. Payment is taken at the time of your appointment.

Question 16

Are there any hidden fees?

Accepted Answer

No. We are transparent about pricing. You will always know the cost before you book.

Question 17

How long is a GP appointment?

Accepted Answer

Standard in-person GP consultations are 30 minutes, video and telephone consultations are 20 minutes, and extended appointments for complex or multiple concerns are 60 minutes.

Question 18

Can you prescribe medication?

Accepted Answer

Yes. Our GPs can issue private prescriptions where clinically appropriate, which can be dispensed at any pharmacy. Prescription costs are payable to the pharmacy.

Question 19

What is included in a health assessment?

Accepted Answer

Our Baseline Wellbeing Blood Test (£245) covers 55 markers. WellMan and WellWoman assessments (£285, or £305 for 40+) add a GP review, and our Ultimate Health Assessments (£675, or £725 for 40+) include an extended consultation, ECG and cardiovascular risk scoring. Full marker lists are on the Health Assessments page.

Question 20

Why can’t I book a blood test online?

Accepted Answer

Blood tests and profiles are clinician-ordered, so we confirm the right panel for you before booking. Use our Blood Test Finder to see prices and what each test covers, then call 01676 545111 to arrange it.

Question 21

What conditions does physiotherapy treat?

Accepted Answer

Amie treats a wide range of musculoskeletal conditions including back pain, neck pain, sports injuries, joint problems, post-surgical rehabilitation, and spinal conditions.

Question 22

What happens in a physiotherapy session?

Accepted Answer

Your first session includes a thorough assessment of your condition, diagnosis, and a personalised treatment plan. Treatment may include manual therapy, exercise prescription, and advice on self-management.

Question 23

How many sessions will I need?

Accepted Answer

This varies depending on your condition. Amie will discuss a realistic treatment timeline with you at your first appointment.

Question 24

What should I bring to my first appointment?

Accepted Answer

Please bring a form of photo ID and any relevant medical records, test results, or medication lists. You will also receive a short pre-appointment questionnaire to complete before your visit.

Question 25

Can you access my NHS records?

Accepted Answer

We cannot directly access NHS records, but we can request a summary from your NHS GP with your written consent. Bringing any recent test results or clinic letters to your appointment is helpful.

Question 26

Do you send letters to my NHS GP?

Accepted Answer

With your permission, yes. We can write to your NHS GP with a summary of your consultation, diagnosis, and treatment plan. This helps ensure continuity of care across both your private and NHS care.

Frequently Asked Questions

About AtWell

Appointments & Booking

Pricing & Payment

GP & Specialist Care

Physiotherapy

For New Patients

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